Shipping & Returns

Shipping Locations:

We ship to the USA, Canada, and some international locations via US Postal Service. 

Shipping Rates:

We are pleased to offer you flat-rate shipping of $3.99 in the United States when you choose USPS as your shipping carrier. We also provide international options. 
You will be able to see the cost of various shipping methods before checking out, and choose the least expensive method.

AND WE NOW OFFER A FREE SHIPPING OPTION! Click here for details.

Shipping Time:

Quilling Superstore strives to ship your order as soon as possible. Most orders are turned around on the next business day. Your chosen method of shipping will determine when you will receive your order. For orders within the US, Priority Mail takes 2-4 days in transit. Please note that these times refer to , and not the number of days between order date and package arrival.

Orders shipping to Canada can take up to two weeks package-time-in-transit and other International orders can take up to 60 days. Please be advised that due to the lengthy shipping times of overseas orders, we cannot be responsible for lost or damaged packages. Should you experience difficulties with an overseas order, please still contact Customer Service and we will do our best to assist in anyway that we can. 

Refund, Returns and Cancellation Policies:

All products can be returned unopened for exchange or refund within thirty days. Damaged products can be returned for exchange or refund at any time, and at our shipping expense. Simply send an e-mail, explaining the problem, and we'll send you return instructions immediately.